Desktop Support Engineer
DescriptionThe candidate should have a mix of technical and customer service skills and will be working within a regionally distributed team responsible for providing technical assistance and support for internal corporate users related to computer systems, hardware, and software. The Analyst will log tickets, respond to support requests via email, through tickets, over the phone and in person.
Key ResponsibilitiesMinimum 3 years’ experience in help desk / desktop support role;
Must have strong troubleshooting skills with all Microsoft products including Windows, Active Directory, and Microsoft Office;
Must have the ability to troubleshoot user connectivity issues and knowledge of networking principles (LAN, WAN, DNS, TCP/IP, DHCP, SMTP, VPN, RDP, etc.);
Must be organized and be able to communicate technical information both verbal and written effectively with a wide range of users in different locations;
Must be adaptable and have ability to work in a fast paced environment.
Must have experience with any of the major ticketing systems
Must have experience with Active Directory moves, adds, changes.
Must have experience with imaging laptops and desktops.
Skills, Knowledge & Experience RequiredThe ability to rapidly present pertinent information for escalating issues;
Diligence in recording and ticketing problem and/or user data;
Any related training or certification;
Knowledge of Mac OS X in a corporate environment is a plus;
Experience supporting remote offices;
Exposure to Powershell scripting
SCCM – imaging, patching, application deployments.